1. About these terms
These terms govern your use of TravZora, a platform operated by Travzora Private Limited, Bengaluru, Karnataka, India (“TravZora”, “we”, “us”).
By creating an account, you agree to these terms. If you agree on behalf of a travel agency, you confirm you have authority to bind that agency, and “you” means the agency.
TravZora is a business-to-business service. It is not available to individual travellers arranging their own visas.
2. What TravZora does
We provide a platform through which a travel agency can prepare, submit and track visa applications for its own customers. Depending on the destination, we may check documents, prepare an application, file it with the relevant authority or processing centre, and report the outcome.
We are not a government body, embassy or consulate. We do not decide visa applications and have no influence over who is approved. We are a service provider acting on your instructions.
3. Eligibility and verification
You must be a travel agency or travel business operating lawfully in India. Your business must be verified by us before you submit your first order. Until verification is complete, you can browse, build orders and upload documents, but cannot submit.
We may ask for further information to satisfy compliance obligations and may pause the account until we receive it.
4. Accounts, users and roles
- Executive: prepare orders and upload documents.
- Manager: Executive access plus submitting orders, spending from the wallet and adding team members.
- Owner: Manager access plus wallet top-ups, access management and account closure.
You are responsible for everything done under your account. Keep credentials secure, remove access promptly for staff who leave, and tell us immediately if an account may be compromised.
5. Your responsibilities
You agree that:
- You have each customer’s informed consent to share their data and documents for the visa application.
- Information and documents are accurate, complete and genuine.
- You will not submit forged, altered or fraudulently obtained documents.
- You will describe costs and guarantees honestly to customers.
- You will comply with applicable law, including the Digital Personal Data Protection Act, 2023.
6. Personal data
You are the Data Fiduciary for your customers’ personal data. We act as a Data Processor on your documented instructions to deliver the service.
We process data only as needed to provide the service and meet legal obligations, apply reasonable security safeguards, and notify you without undue delay of a relevant personal data breach. Third-party providers help us deliver hosting, payment, communication and document-processing services. Our Privacy Policy forms part of these terms.
7. Prices, fees and taxes
Prices shown include the government or embassy fee plus our service fee unless stated otherwise. Government fees can change without notice. The price that applies is the price shown when you submit.
If a fee increases between submission and filing, we will tell you. You may approve the additional wallet debit or cancel under section 9. Our service fee is exclusive of GST. Government and embassy fees are shown separately on your invoice.
8. The wallet
- Orders are paid from a prepaid wallet.
- The full amount is debited when you submit. There is no hold and no minimum top-up.
- The ledger and balance are visible to you.
- Wallet funds are not withdrawable to a bank account. Refunds, credits and adjustments remain in the wallet for future orders.
- Unused balance does not expire while the account remains open.
- Any discretionary credit is repayable on the terms agreed when extended.
If a top-up is reversed after crediting, we may debit it from the wallet. Any shortfall becomes immediately payable and we may suspend the account until settled.
9. Refund and cancellation policy
Cancellation
You may request cancellation of a visa application by emailing hello@travzora.com before the application is submitted to the embassy, consulate or visa authority. Cancellation requests made after submission cannot be accepted.
Refund eligibility
- If you cancel before submission, we refund the service fee in full, less payment gateway charges.
- Government, embassy and visa centre fees are non-refundable once paid to the authority.
- If an application is rejected by the authority, refunds will not be processed.
- If we cancel or cannot process your application, we refund the full amount.
Refund timeline
Approved refunds are initiated within 3 business days and credited to the wallet in an hour.
10. Timelines
Any processing time shown is an estimate based on recent experience, not a commitment. Authorities may change timelines, close for holidays, request documents or suspend processing without notice. We report what we know, when we know it.
11. Physical documents and passports
Where a destination requires a physical passport, you are responsible for dispatching it as instructed. Risk passes to us on confirmed receipt and back to you on dispatch of the return consignment.
We are not liable for loss or damage in transit by a courier, postal service or authority. Where a document is lost in our possession, liability is limited under section 15 and we will assist with replacement.
12. What we do not promise
We do not guarantee:
- that any visa will be approved;
- any processing time;
- that a destination will keep its current rules, fees or document requirements;
- that the platform will be available without interruption.
13. Suspension and closure by us
We may suspend or close an account where we reasonably believe there is fraud, forged documentation, misuse, non-payment or a breach of these terms. Where safe, we will tell you first and allow a response. Filed applications will be seen through wherever the authority permits.
14. Events outside our control
We are not liable for failure or delay caused by events outside our reasonable control, including authority closures, immigration policy changes, war, civil unrest, epidemics, natural disasters, strikes, and public telecoms or payment-network failure.
If such an event continues for more than 60 days, either side may cancel affected applications. Amounts not already spent with an authority are credited to the wallet.
15. Liability
Nothing limits liability for fraud or anything that cannot be limited under Indian law. To the maximum extent the law allows:
- We are not liable for indirect or consequential loss, including lost profit, bookings or reputation.
- We are not liable for decisions of embassies, consulates or visa processing centres.
- Our total liability for a claim is limited to the service fees you paid for the specific application concerned.
16. Indemnity
You will indemnify us against claims, loss, fines or reasonable costs arising from your breach, inaccurate or fraudulent documents or information, or a customer claim that you lacked consent to share their data.
17. Intellectual property
The platform, design and software remain ours. You receive a non-exclusive, non-transferable right to use it for your visa business while your account is open.
You keep ownership of uploaded data and documents and license us to use them to provide the service. You may not copy, reverse engineer, resell or white-label the platform without written agreement.
18. Confidentiality
Each of us will keep the other’s confidential information confidential and use it only for this agreement. This continues for three years after account closure.
19. Changes to these terms
For material changes we will give 30 days’ notice by email and in the platform. Continuing to use TravZora after a change takes effect means you accept it. If you do not, you may close the account; we will see through any application already filed.
20. Ending the agreement
You may close your account at any time by writing to us. Filed applications will be completed and remaining wallet balance is handled under section 8. Sections 15, 16, 17, 18 and 22 survive closure.
21. General
Assignment. You may not assign these terms without written consent. We may assign them to a group company or buyer of the business.
No partnership. These terms create no partnership, joint venture or employment relationship.
Notices. We notify you by account email or in the platform. Notices to us go to hello@travzora.com.
Severability and entire agreement. If one provision is unenforceable, the remainder continues. These terms and the Privacy Policy are the entire agreement on this subject.
22. Governing law and disputes
These terms are governed by the laws of India. Write to us first and we will try to resolve the matter within 30 days.
If unresolved, the dispute is referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, administered by the Delhi International Arbitration Centre under its rules. The seat and venue are Bengaluru and the language is English. The award is final and binding. Courts at Bengaluru have exclusive jurisdiction over matters supporting or supervising the arbitration.
23. Contact and grievances
Travzora Private Limited
Bengaluru, Karnataka, India
Email: hello@travzora.com
Complaints may be addressed to the Grievance Officer at that address. We will acknowledge a complaint within 48 hours and aim to resolve it within 30 days.