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Policy

Refund and cancellation policy

When an application can be cancelled, what we refund, and how long the money takes to reach your wallet.

Last updated 19 October 2026
Cancellation

Submission to the authority is the cut-off.

Everything turns on one moment: whether your application has already gone to the embassy, consulate or visa centre.

Before TravZora submits application to embassy

You may cancel the visa application directly from the agent portal, or request cancellation by emailing hello@travzora.com.

After TravZora submits application to embassy

Once an application has been submitted to the embassy, consulate or visa authority, it is out of our hands. Cancellation requests made after that point cannot be accepted.

Refund eligibility

What is refunded, and what is not.

You cancel before the application is submitted to embassy by TravZoraWe refund the service fee in full, less payment gateway charges.
Refunded
Government, embassy and visa centre feesOnce these have been paid to the authority they are non-refundable, whatever the outcome.
Non-refundable
The authority rejects the applicationA rejection is a decision by the embassy, consulate or visa centre. Refunds are not processed in this case.
Not refunded
We cancel, or cannot process your applicationIf the fault is ours, you get the full amount back.
Refunded in full
Refund timeline

How long it takes.

1

Initiated

Approved refunds are initiated within 3 business days of your request being accepted.

2

Credited

Once initiated, the amount reaches your TravZora wallet within an hour.

Need to cancel, or query a refund?

Email us with your application reference and we will come back to you. If the application has not yet gone to the authority, say so in the subject line and we will treat it as urgent.

hello@travzora.com +91 99301 99815