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Security

Your travellers' documents, handled carefully.

Agencies trust us with passports, photos and bank statements. This page explains, in plain language, how we look after that information, who can see it, and what happens to it afterwards.

Locked, not just storedFiles are scrambled so they can't be read — on the way to us, and while they sit with us.
Your travellers stay yoursWe never ask for their phone number or email, so they remain your clients.
Your clients

Your travellers stay your travellers.

We don't collect your travellers

Unless a government form genuinely requires it, we never ask for a traveller's phone number or email address. That means we have no way to contact them, so they stay your client and nobody else's — it is built into how the product works, not just a promise on a page.

Documents

Passports are handled more carefully than anything else.

Every file you upload is scrambled so it can't be read, checked for viruses, and only opened through links that stop working shortly afterwards.

What we collect Passport Photo Bank statement

Scrambled so it can't be read

  • Files are encrypted — turned into unreadable code — both in transit and at rest.
  • The most sensitive details, such as bank account numbers, get a second layer of protection on top of that.

Checked for viruses first

  • Every file is automatically checked for viruses the moment it arrives.
  • Nobody — and nothing — can open it until that check has passed.
  • Files are stored privately and every version is kept, so one can't be quietly swapped for another.

Links that stop working

  • Every upload and download link works once and expires quickly. An old link is useless to anyone who finds it.
  • We accept PDF, JPEG and PNG files.
Access control

You decide who in your agency sees what.

You choose what each person on your team is allowed to open and do.

Inside your agency

  • Three levels of access — Admin, Manager and User — so each person sees only what their job needs.
  • Invitations to join your team expire, and a new member's account stays switched off until they set their own password.
  • People sign in with a password, or with a code sent by email or SMS. Codes last only a few minutes, allow a few tries, and are never stored anywhere a person could read them.
  • Resetting a password immediately signs that account out on every device.
  • If someone tries to sign in over and over, we slow them down automatically.
AI document reading

The AI reads your documents. It does not learn from them.

We use outside AI services to read passports and certificates, so your staff don't have to type everything by hand. Our own software then checks their answers. And if you would rather we didn't use AI at all, we can switch it off.

Your documents are not training data

We do not use traveller data to train AI models.

Double-checked by our own software

  • Passport details are only accepted once our own software confirms they match the printed page.
  • AI is never used to identify a person, to guess a visa outcome, or to decide whether a file is safe.

Don't want AI to process your traveller data? Switch it off.

Contact your account manager to turn AI document reading off for your agency completely — nothing you upload is sent to an AI service, and your applications are filled in by hand instead. Everything else on this page stays exactly the same. The setting covers your whole agency, and you can ask us to turn it back on whenever you like.

You can also write to hello@travzora.com or call TravZora customer support on +91 99301 99815 to opt out.

Money

We never see your card details.

You pay on the payment company's own page

When you top up your wallet, the payment happens on a regulated payment company's own checkout page. Your card number and UPI details are typed there, not here, and never reach TravZora at all.

A money trail nobody can edit

Every wallet movement, invoice and GST credit note can only be added to — never changed or deleted afterwards. Invoice numbers are issued by the system itself, in the order GST rules require, so nothing can go missing and the whole trail can be checked.

Questions, or something to report?

If you are considering TravZora for your agency and need more detail than this page gives, or you think you have found a security problem, write to us and a real person will answer.

hello@travzora.com +91 99301 99815